Using our Lyngoz Portal

Summary

Our AVAZA Lyngoz Video Remote Interpreting Portal is a safe and secure platform to facilitate communication between our clients, LEP, and SLU individuals. There are three steps to the VRI process, which we will describe at length in the following.

Schedule a VRI appointment

There are two options for the client to schedule a VRI session.

Website

Navigate to avaza.co/forms. Confirm you are on the "Video Remote Interpreting" Form.

Complete the form and once you submit it, you are done!
An automatic response will be sent within minutes, and a scheduling manager will be in touch within 24 hours.

Email

You can email us directly at vri@avaza.co. In the booking email, please be sure to include all the following information to ensure your request is not delayed.

Name
Access Code or Cost Center ID
VRI Langauge requested
Time of session
Timezone of session
Any unique requests or requirements for the session.

Our scheduling managers will reach out promptly and get any further information they need to process the request.

Confirm Appointment - Receive Link

Once the appointment is confirmed, you will receive a link to the future session.

call.avaza.co/kale057c92SPA (example)

Your provided link will always work and may be accessed in advance to test out mic and video functionality.
You will be limited to the lobby unless the session has started and the interpreter is present.
Additionally, for LEP individuals connecting to the session remotely, a link can often be provided that changes the Lyngoz platform to their preferred language. This is available upon request through the scheduling manager. ~~Supported~~Our ~~languages~~platform supports 56 languages, which can be viewed here.

Join Session

At the time of the VRI session, use the link provided to you to enter the unique session room. If you join the session early, you will be placed on standby, and auto-connect once the interpreter is present.

call.avaza.co/kale057c92SPA (example)

Our Lyngoz VRI platform offers many features expected within world-class video software. Including:

Blurred Backgrounds
Dial-in Audio
Screen Sharing
And much more!

Connect with your scheduling manager or the interpreter present if you are unsure of where to find a feature within the interface. We are here to help!

Finally,

our

platform is designed to offer functionality to as many devices as possible. Checkout the hardware requirements below!

Hardware Requirements

Internet Connectivity

Requirement: Access to the internet.
Specification: Minimum 2 Mbps upload and download speed for a stable connection.

Camera

- Specification: Built-in or externally attached camera.

Microphone

- Specification: Built-in or externally attached microphone.

Device Screen

- Specification: Built-in or externally attached screen.

Supported Operating Systems and Devices

Windows

- Specification: Any laptop purchased within the last 10 years running Windows 10 or Windows 11 with a minimum of 8 GB RAM.

macOS

- Specification: Any device running macOS 15 (Sequoia) or later.

Chromebook

- Specification: Any Chromebook that is currently supported and has been recently updated.

iPhone

- Specification: Any device supporting iOS 17.

iPad

- Specification: Any device supporting iOS 17.

Android Phones

- Specification: Samsung Galaxy S21 or Google Pixel 8 or newer models.

Android Tablets

- Specification: Untested.

Note

Devices that do not meet these specifications have not been tested and are not officially supported. However, they may still function. Notably, older iPhones have been found to provide a satisfactory experience.